Cancellation Policy – Aurora Clinic Spa
At Aurora Clinic Spa, we value your time as well as the time of our medical and aesthetic professionals. To ensure an organized, safe, and high-quality experience, we have established the following cancellation policy:
1. Appointment Cancellation or Rescheduling
Appointments may be canceled or rescheduled with at least 24 hours’ notice.
Requests made after this timeframe may result in fees or loss of the reservation.
2. No-Show Policy
Failure to attend your appointment without prior notice will be considered a no-show.
This may result in a charge of 50% to 100% of the scheduled treatment cost, depending on the service.
3. Deposits and Prepayments
Certain treatments require a deposit to secure the appointment.
Deposits are non-refundable, but may be applied to a future appointment if cancellation is made within the required 24-hour notice period.
4. Late Arrivals
A grace period of 10–15 minutes is allowed.
After this time, the appointment may be rescheduled or canceled based on availability to avoid delays for other patients.
5. Clinic-Initiated Changes
In exceptional circumstances, Aurora Clinic Spa may need to reschedule appointments due to operational or unforeseen reasons.
In such cases, a priority rescheduling option will be offered at no additional cost.
6. Medical Considerations
If you experience any health issues or medical conditions, please inform us as soon as possible so we can evaluate rescheduling options without penalties.
Our Commitment
These policies help us maintain an efficient, respectful, and high-quality service, aligned with our mission to provide safe, personalized, and professional care.